Refund policy

We want every piece to fit and feel right. If it doesn't, you can return it within 30 days of delivery.

WHAT CAN BE RETURNED
- Items that are unworn, unwashed and in their original condition, with tags attached.
- Sale items, on the same terms as full-price items.
- Socks, hats and other small accessories, if unworn and in their original packaging.

WHAT CAN'T BE RETURNED
- Personalised or custom hand block-printed pieces made to order, unless they arrive faulty.
- Items that have been worn, washed or damaged after delivery.

HOW TO START A RETURN OR EXCHANGE
1. Email us at Chikuchums@gmail.com with your order number and what you'd like to return or exchange.
2. We'll reply with the return address and instructions.
3. Send the item back with tracking. Please don't send items back without contacting us first.

REFUNDS
Once we receive and check your return, we'll email you and refund your original payment method within 5–10 business days. Original shipping charges aren't refunded, and return shipping is paid by you, unless the item was faulty or we sent the wrong item.

EXCHANGES
Need a different size? Email us and we'll set aside the new size while your return is on its way, as long as it's in stock.

FAULTY OR WRONG ITEMS
If something arrives damaged, faulty or isn't what you ordered, email us within 14 days of delivery with a photo. We'll replace it or refund it in full, including shipping.

QUESTIONS
Email Chikuchums@gmail.com and we'll help.